Return Policy
Can I make a return?
Online order returns are accepted when the product is still new, unopened, complete, and within the return window. Before sending anything back, please contact iWire for return approval and an RMA number.
Return eligibility checklist
To qualify for a return, the product must meet all of the following conditions.
Within 30 days
The order must have been placed within the last 30 days.
New and unopened
Products must be in new, unopened, resellable condition.
Seal intact
If the product has a red seal, that seal must still be intact.
Not test fitted
Products cannot be installed, test fitted, cut, altered, or modified.
Complete return
All components, packaging, and included parts must be returned.
How to request a return
Please follow this process before sending any item back to iWire.
Email photos and order details
Send photos of the item to info@iwireusa.com so we can verify that everything is in new condition. Please include your order number, name, and the item you would like to return.
Wait for return approval
Once we verify the product condition, we will provide return instructions and issue a Return Merchandise Authorization number, also known as an RMA number.
Ship the product back
The RMA number must be clearly marked on the outside of the package, and a printed copy of the RMA form must be included inside the package.
Inspection and refund
Once the item is received and inspected to confirm original condition, iWire will refund the purchase through the original payment method, minus the 15% restocking fee.
Important return terms
Please review these terms before requesting an RMA.
Restocking fee
Approved returns are subject to a 15% restocking fee based on the value of the item being returned.
Return shipping
The buyer is responsible for returning the item, including shipping costs, unless otherwise noted.
Non-returnable items
Wiring harness merges and custom harnesses are not eligible for return. If you are experiencing a technical issue, please contact iWire support at info@iwireusa.com.
RMA conditions
A valid RMA is required before returning any item for credit, exchange, or warranty repair.
RMA numbers are valid for 30 days
RMA numbers expire on the 31st day after issuance.
Mark the package clearly
The RMA number must be clearly marked on the outside of the package, and a printed copy of the RMA form must be included inside.
Return shipping is customer responsibility
Customers are responsible for all shipping charges to iWire for RMA returns.
Products must be resellable
Returned products must be received in new, unused, resellable condition and in the original packaging.
Ready to request a return?
Email us with your order number, name, item details, and clear photos of the product. We will review the request and provide the next steps if the item qualifies.