Issues Placing an Order Online?

Checkout Help

Issues placing an order online?

Thank you for wanting to purchase from iWire. We are sorry checkout is giving you trouble. Most order issues are related to billing address entry, international payment, shipping details, or browser checkout behavior.

Email iWire for Help Contact Us
Common fix Billing address Select “Use a different billing address” if your billing address does not match your shipping address.
International orders We ship worldwide If you are outside the United States and cannot complete payment, email us for help.
Still stuck? Send details Include your cart details, shipping country, and a screenshot of the issue.

Try these quick fixes first

These steps solve most checkout issues before you need to contact us.

1

Check your billing address

If your billing address is different from your shipping address, make sure the “Use a different billing address” box is selected during checkout. Once selected, the billing address fields should become available.

2

Review shipping details

Confirm the full shipping address, including country, postal code, state or province, and phone number. International shipping times and cost will vary based on distance from the United States.

3

Refresh checkout

Try refreshing the checkout page, opening the site in a new browser window, or using a private/incognito window if the checkout page is not loading correctly.

Common checkout problems

Use the section below to match the issue you are seeing.

1

My billing address is different from my shipping address

During checkout, select the option for “Use a different billing address.” After that box is selected, the billing address fields should appear so you can enter the correct billing information.

2

I am outside the United States and payment will not work

iWire ships products worldwide. If you are an international customer and cannot complete payment online, email info@iwireusa.com and we will help review the order.

3

The checkout page will not load or keeps refreshing

Try a different browser, clear your browser cache, turn off browser extensions, or try a private/incognito window. If the issue continues, email us with a screenshot and the device/browser you are using.

4

I am not sure I selected the right product

Please contact us before placing the order if you are unsure about fitment. Include your vehicle year, model, engine, transmission, and any swap details so we can help point you in the right direction.

What to send us if checkout still will not work

A few details up front help us solve the issue faster.

Contact info Your name, email address, phone number, and shipping country.
Cart details The product names, quantities, and any selected options or variants.
Error details A screenshot or description of the message you are seeing during checkout.
Vehicle info For fitment questions, include year, model, engine, transmission, and swap details.

Still having trouble?

Email iWire and we will help review the issue. Please include the product you are trying to purchase, your shipping country, and any checkout error message you are seeing.

Email iWire
Fitment tip: If you are not sure which product is correct for your build, contact us before placing the order. It is much easier to confirm fitment before the product ships.