Warranty Information

Is there an iWire warranty?

iWire products are covered by a 1-year limited warranty from the original purchase date. This warranty covers defects in materials or workmanship under normal use and proper installation.

Start a Warranty Claim Contact iWire

Coverage 1 year Limited warranty from the original purchase date.

Claim number 90 days Warranty claim numbers are valid for 90 days from the date issued.

Inspection required RMA first Do not send products back without a valid RMA or warranty claim number.

General warranty coverage

Thank you for your purchase with iWire. We are sorry you are experiencing issues with your product. Below is the Warranty Agreement accepted as a term of sale at the time of the original purchase.

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What is covered

iWire-manufactured products are warranted against defects in materials and workmanship for one year from the original purchase date, under normal use and maintenance.

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Repair or replacement

If a product is found to be defective within the warranty period, iWire may repair or replace the product at our discretion.

Proof of purchase

Proof of purchase may be required for all warranty claims. Please include your order number when contacting iWire.

Important: Before returning any item for credit, exchange, warranty inspection, or warranty repair, you must obtain a Return Merchandise Authorization number, also known as an RMA number, from iWire Customer Service.

How to start a warranty claim

Please follow this process before sending any product to iWire.

Contact iWire Customer Service

Email info@iwireusa.com with your order number, product name, a description of the issue, and any helpful photos or details.

Receive a warranty claim number

Warranty claim numbers are valid for 90 days from the date they are issued. After 90 days, the claim number will expire, and a new authorization may be required.

Ship the product for inspection

The warranty claim number must be clearly marked on the outside of the package, and a printed copy of the RMA form must be included inside the package.

iWire inspects and tests the product

iWire will inspect and test all returned products to determine whether the reported issue is covered under warranty.

Shipping label: iWire will provide a shipping label for products being sent to iWire for warranty inspection, repair, or exchange.

What happens after inspection?

After the product is inspected and tested, the claim will be reviewed as approved, denied, or no problem found.

If the claim is approved

iWire will repair or replace the defective product at no charge.
If caused by a manufacturing defect, the product will be repaired, tested, and restored to proper working order whenever possible.
If a replacement product is provided, the replacement product receives a new one-year warranty from the date the replacement product is shipped, unless otherwise stated.
If a product is repaired, the repaired product remains covered under the original warranty period, but will have no less than 30 days of warranty coverage after the repair is completed.
iWire will cover the shipping cost to return the repaired or replacement product to the customer.

If the claim is not covered

iWire may provide a repair estimate based on current labor rates plus materials.
If iWire is unable to duplicate the reported issue, the product may be returned as “No Problem Found,” and the customer may be responsible for return shipping.
If a warranty claim is denied and the customer wants the product returned, the customer is responsible for return shipping.
Products from denied warranty claims will be returned or discarded based on the customer’s instructions.
If no response is received within 30 days of denial notification, iWire may discard the product.

Do not send products back without approval. Products returned without a valid warranty claim number or without the required RMA paperwork may be returned to the customer at the customer’s expense or discarded.

Limitation of warranty

The iWire warranty is limited to qualifying defects in materials or workmanship. The following situations are not covered.

Unauthorized service or installation This warranty does not apply if damage is caused by service, repair, modification, or installation performed by anyone except an approved iWire dealer.

Misuse, alteration, or improper power This warranty does not apply to any product that has been disassembled, defaced, altered, modified, subjected to abuse, neglect, accident, faulty power, or improper power.

Serial number issues This warranty does not apply if a serial number has been altered or removed.

Incorrect connection or repair This warranty does not apply if a product has been connected, installed, adjusted, or repaired in a way that does not follow instructions provided by iWire.

Labor costs This warranty does not cover labor costs for removing, diagnosing, or reinstalling the product.

Wear items This warranty does not cover expendable parts or wear items that are expected to be replaced during normal use.

Repair or replacement only iWire’s responsibility under this warranty is limited to the repair or replacement of the covered product, at iWire’s discretion.

Shipping damage to iWire iWire is not responsible for loss or damage that occurs while a product is being shipped to iWire. Products should be packaged securely and shipped in the original packaging or equivalent protective packaging.

Special sale terms Some products, including clearance, final-sale, custom, special-order, or “with all faults” items, may have different return or warranty terms if stated on the product page, invoice, quote, or sale listing.

Need warranty help?

Email iWire with your order number, product name, a clear description of the issue, and any supporting photos. We will review your request and provide the next steps.

Email iWire