Shipping Information
Can I get my item faster?
In most cases, yes. iWire stocks and ships the majority of our catalog quickly, and expedited orders are prioritized when placed before our daily shipping cutoff. If you are in a bind, contact us with your order details and we will review the best available options.
How order fulfillment works
We do our best to move orders quickly while making sure the correct parts are being sent for your Subaru project.
Most products are stocked
We stock and ship 98% of the over 3,000 products in our current catalog within 24–48 hours, excluding weekends and holidays.
Some items are hand-built
The remaining 2% are carefully hand-built. For these items, we request a full week as the formal turnaround time.
We will contact you if needed
If raw material shortages or other issues cause longer than normal lead times, we will reach out with an update.
Shipping options
The shipping carrier depends on the destination and the shipping method selected at checkout.
Domestic orders
Our standard shipping methods for domestic orders are UPS and FedEx.
International orders
Our standard shipping method for international orders is the United States Postal Service.
Expedited orders
Overnight and 2-Day orders are prioritized for same-day shipping when placed by 2 PM PST. If there are product fitment concerns, we will do our best to resolve them, but we will prioritize shipping the order on time.
Need special shipping?
If you need shipping outside our standard options, or if your order is time-sensitive, send us your order number, name, and shipping address.
Have a deadline?
Contact us as soon as possible with your order details. We will review the order and reply with available shipping options.
Delayed Expedited Shipments
Expedited shipping times begin once the order is handed to the carrier and do not include processing or build time.
If iWire ships the order later than promised, we will refund the expedited shipping charge. Once the carrier receives the package, all delay claims are subject to the carrier's current policies, guarantees, and exclusions dependent on the investigation outcome.
iWire will help submit an eligible claim and will pass along any refund approved by the carrier within 30 days. Product costs are not refunded solely because a package arrives late.
Packages Marked Delivered but Not Received
If carrier tracking shows your order as delivered but you are unable to locate the package, please check the delivery area, with household members or neighbors, and any other location where the carrier may have left the shipment.
Packages may occasionally be marked as delivered before they are actually received, or delivered to an alternate location. Please allow up to 7 days from the carrier-reported delivery date for the package to be located or delivered.
If you need the items sooner and do not wish to wait, you may place a new order. Please contact info@iwireusa.com before ordering, and we may be able to assist with the shipping cost on the replacement order.
If the original shipment is later received, the additional order may be returned for a 100% refund of the returned merchandise, provided the items are returned to iWire in new, unused, complete, and resalable condition. Shipping charges are not refundable unless otherwise agreed to by iWire.
If the original shipment has not been located after 7 days, please contact info@iwireusa.com so we can review the shipment and determine the appropriate next steps with the carrier.
A carrier's delivery scan does not automatically qualify an order for an immediate refund or replacement. Refunds, replacements, or other resolutions will be determined after review of the shipment and available carrier information.